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Customer Support Specialist B2B France (m/f)  Düsseldorf

On behalf of our client, a fast growing eCommerce company, we are looking for a successful candidate to fill the position of the

 

Customer Support Specialist B2B France  (m/f)


Location: Düsseldorf

 

Our customer is a dynamic and global internet company. We are looking for a Customer Support Specialist B2B for France. This position is based in Düsseldorf. 

 

 

About the role:

You will be responsible for providing timely and accurate support to the clients and partners in French and English, helping them using the website and services, solving technical problems and improving their overall satisfaction and engagement.

You will demonstrate your passion for customers in a dynamic and highly technical B2B customer support environment. You are sensitive to customer needs and interest in having a firsthand impact on global customer base. You will provide solutions to challenging problems, learning about the customers’ businesses. You will be supporting customers via email and on the phone, demonstrating resourcefulness and understanding to create positive customer experience.

You will work within your team to manage or optimize specific processes, write documentation, investigate issues, seeking opportunities to increase customer satisfaction and improve products and services on behalf of the customer.

You will contribute to a positive team environment and proactively assist team members.

Last but not least, you will be surrounded by smart and approachable colleagues in a very international environment and provided with continuous career and skill development opportunities.

 

 

About you:

You enjoy working with customers. You can handle multiple tasks simultaneously while maintaining a high level of quality and accuracy. You are able to deliver high level of productivity supporting customers in French and English via email and phone. You like solving interesting problems and have the ability to take initiative and produce results. You build relationships with customers in a friendly and enthusiastic manner. You have the ability to understand customer needs, demonstrate empathy and creativity, and stay calm and positive while dealing with challenging situations.

You’re an enthusiastic team player with a strong technical and communication skills. You build and maintain a comprehensive working knowledge of all company related products and services and are able to continuously learn quickly, develop and grow.

 

 

Qualifications:

  •  Fluency in French at native speaker level
  •  Fluency in English
  •  Proficient and varied computer skills and knowledge of the Internet
  •  Effective written and verbal communication
  •  Fluency in Spanish, Italian or German is preferred

 

 

Have we sparked your interest?

If you are interested in this challenge, please send your complete application stating the earliest date you could start and your desired salary to ikonomou@trovera.de 

You can also give us a call under + 49 (0)89 17 925 85-85 for further information.




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